Salons & Spas

Every no-show is an empty chair you already paid for

Bookings come through DMs and phone calls, reminders depend on someone remembering, and the client who used to come every six weeks has quietly stopped — and nobody noticed because there is no list of who has gone quiet.

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How it runs

  1. 1

    The booking conversation starts

    A message from Instagram or WhatsApp arrives in one inbox, whoever is on the front desk.

  2. 2

    The client is remembered

    Saved as a contact with their history, so their usual treatment is not a question every visit.

  3. 3

    They stop going quiet unnoticed

    A returning-after-silence trigger fires when a regular has not been in touch for the number of days you choose.

  4. 4

    Slow weeks get filled

    A broadcast to a tagged group — colour clients, a particular stylist's list — on an approved template.

What you get

One inbox for Instagram and WhatsApp

Where salon bookings actually start, without switching apps at the desk.

Win-back automation

Trigger a message when a client who used to come regularly has been quiet past a threshold you set.

Tagged broadcasts

Promote a quiet Tuesday to the right segment rather than the whole book.

Staff rota and payroll

Clock-ins, leave and payroll runs for a team that works in shifts.

Multi-branch

More than one salon under one account, each with its own team.

Comment-to-DM

Reply to comments on an Instagram post and DM the people who engaged with it.

Questions

Can it send appointment reminders automatically?

Yes, as an approved template on an automation. PingPlug does not include a booking calendar — reminders are built from your contacts and automations, not from a diary it manages for you.

Do clients need to have messaged us first?

For a business-initiated message you need an approved template, and the opt-in rules of your market apply. Once a client replies, you can message freely for 24 hours.

Try it on your own numbers

Free plan, 100 contacts, no card. Connect WhatsApp and send a real message before you decide.

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