Saudi Arabia
Customers in Saudi Arabia message rather than call, and the shop WhatsApp usually sits on a manager's handset. Orders arrive while they are away, two staff quote the same customer different numbers, and the only record of any of it is a chat log nobody else can open.
Deals and invoices in riyals
SAR is one of the nine currencies an invoice can be raised in, and one of 100 a deal can be valued in — with AED, QAR, KWD, BHD and OMR there too for customers across the Gulf.
Arabic templates send as Arabic
The language a template goes out in is read from Meta at send time, so an Arabic template sends in Arabic rather than falling back to English.
One inbox for three channels
WhatsApp, Instagram DMs and Facebook Messenger arrive in the same place, with every reply recorded against the agent who sent it.
The official Meta Cloud API
Meta's sanctioned route for business messaging. Your quality rating and messaging limit are set by Meta and shown to you here, with an alert when they change.
PingPlug's own screens are in English, left to right. There is no Arabic interface and no right-to-left layout, and that is worth knowing before your team sees it. What is in Arabic is the part your customer reads: your templates, your automated replies and anything your agents type.
Prices and billing are in US dollars. There is no riyal price.
Our one live customer is in the UK, so there is no Saudi case study to point you at yet.
Yes. Templates are approved by Meta per language, and PingPlug sends each one in the language Meta holds for it, so an Arabic template arrives in Arabic. Inside the 24-hour window after a customer writes to you, your agents can reply in Arabic freely without a template at all.
No. PingPlug's screens are English and left-to-right. Your customers only ever see your messages, which can be entirely in Arabic — but the people using the software will be reading English.
Yes. Riyals is one of nine invoice currencies, and deals can be tracked in SAR.
A free plan for 100 contacts, then $10 a month for 5,000, $30 for 25,000 and $50 for unlimited contacts. Billed in US dollars.
Free plan, 100 contacts, no card. Connect WhatsApp and send a real message before you decide.
Start free