E-commerce
Support questions arrive on Instagram, WhatsApp and email, each in a different tool with a different history. Campaigns go out from a mailing platform that has never heard of the customer your support agent was just talking to.
The question arrives on whichever channel
WhatsApp, Instagram DM or Facebook Messenger, all in one inbox.
The obvious ones answer themselves
A keyword automation handles "where is my order" and "returns" without a person.
The customer is one record
Conversation history, campaign history and deals against a single contact.
Campaigns go to both channels
WhatsApp broadcast and email campaign to the same audience, from the same contact list, in the same tool.
Quiet buyers get a nudge
A returning-after-silence trigger for customers who have not been in touch for a while.
WhatsApp and email from one contact list
The same audience, without paying for a separate mailing tool that cannot see your conversations.
Product catalog
Products and prices in one place for consistent quoting.
Comment-to-DM
Turn engagement on a post into a conversation with the people who commented.
AI chatbot
Answer routine questions around the clock, escalating to a person when it matters.
Website chat widget
One line of code puts the same conversation on your store.
Invoices and payment tracking
Bill a customer and track pending, partial, paid and overdue against the deal.
Not directly today. PingPlug connects through Meta lead ads, forms, the website widget and Google Sheets, so order data can reach it through a sheet or a form rather than a native store plugin. If a one-click store integration is essential, check that before switching.
Yes, as an approved template triggered by an automation — provided the cart event reaches PingPlug, which today means through a form, the widget or a sheet rather than a native store hook.
Yes. Both channels read the same contacts, and email honours unsubscribes across every campaign, including for people who appear on more than one contact record.
Free plan, 100 contacts, no card. Connect WhatsApp and send a real message before you decide.
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