Logistics & Courier Services
Half the day goes on status questions. Each one is two minutes and tells the customer nothing they would not have known if you had messaged them. Meanwhile drivers are coordinating in a group chat nobody can search.
The customer hears at pickup
A utility template confirming collection, which is the message that prevents the first three questions.
Status changes trigger messages
Your system calls a webhook when a consignment moves; the automation sends the update.
Questions arrive in a shared inbox
Not on one dispatcher’s phone, and answerable by whoever is free.
Delivery closes the loop
A final confirmation, and the reply window it opens is where any problem surfaces immediately.
Status updates as utility templates
Collected, out for delivery, delivered — the cheaper message category, approved readily because the customer is expecting them.
Triggered from your own system
A webhook from your dispatch software fires the automation. PingPlug does not track consignments itself.
Shared inbox for the office
Status questions reach the team, with the customer’s history attached.
Contacts captured automatically
Anyone who messages becomes a contact, matched to their existing record by number rather than duplicated.
Broadcasts for disruption notices
When weather or a depot problem hits, message the affected segment rather than everyone.
Multi-branch for depots
Several depots under one account, each with its own team.
No. It has no tracking of its own and does not know where a consignment is. Your system knows, and can call a webhook when the status changes — PingPlug turns that into a message.
Fewer than feels natural. Collection and delivery cover most of it, with an out-for-delivery message if the window is long. Every extra message is a chance to be blocked, and blocks lower the quality rating that caps how many people you can message at all.
It is a web app, so it works on a phone. But it is built around customer conversations rather than driver dispatch — there is no route planning, no proof-of-delivery capture and no driver app.
Yes, as a utility template. That is exactly the kind of transactional message the category exists for.
Free plan, 100 contacts, no card. Connect WhatsApp and send a real message before you decide.
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