Travel Agencies & Tour Operators
A traveller messages four agencies the same evening. They book with whoever answered properly first. Meanwhile your enquiries are spread across a personal WhatsApp, an inbox and a spreadsheet, and the quote someone sent last Tuesday has had no follow-up since.
The enquiry lands in one place
WhatsApp, Instagram and Messenger into a single inbox, so the first reply happens in minutes rather than whenever someone checks that app.
The quote becomes a deal
It moves along a pipeline with a value and an owner, instead of living in a chat thread nobody else can see.
Follow-up happens on a date, not a whim
Set a follow-up date on the deal and the owner gets an email when it is due.
Travellers hear from you before they ask
Departure reminders and document requests go out as approved templates.
Deals with values in any currency
Track a package in the currency you sold it in — deals support 100, with a default per account. Invoices cover nine major ones.
Package catalogue
Keep packages and prices in one place, so every agent quotes the same number.
Invoices and payment status
Raise the invoice and track pending, partial, paid or overdue against the booking.
Seasonal broadcasts
Message past travellers about a season or a destination, segmented by tag rather than sent to the whole list.
Instagram comment to DM
Someone commenting on a destination post gets a direct message automatically, which is where travel enquiries actually start.
Shared history
Any agent can pick up a returning traveller and see everything already discussed.
Yes, as approved templates — these are utility messages and Meta treats them differently from marketing. The template has to be approved before you can send it, so create it before the trip, not on the morning of departure.
Not directly. There is no built-in GDS integration. Automations can post to your own webhook or a Google Sheet, which is how most agencies bridge the two, but that is plumbing you set up rather than a connector you switch on.
Yes — the inbox is shared and conversations can be assigned, so a handover does not lose the history.
Their history is on the contact, and the returning-customer trigger can fire when someone messages again after a gap you set.
Free plan, 100 contacts, no card. Connect WhatsApp and send a real message before you decide.
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