Clinics & Dental

Reception cannot be on the phone and on WhatsApp at once

Patients message asking about availability, costs and directions while reception is on the phone. Recalls depend on someone working through a list, and the enquiry that came in on Instagram at 9pm is seen at 11am.

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How it runs

  1. 1

    The enquiry arrives out of hours

    An automation replies with your hours and what to do in an emergency, so nobody waits until morning for the basics.

  2. 2

    It reaches the right person

    The conversation is assigned to whoever handles that treatment, with a record of who replied.

  3. 3

    The patient has a history

    Every conversation is attached to the contact, so context is not rebuilt each time.

  4. 4

    Recalls go out as a batch

    A broadcast to a tagged group on an approved template, with delivery and read counts.

What you get

Shared inbox with assignment

So an enquiry is owned by a person rather than sitting in a queue nobody checks.

Out-of-hours auto-reply

Answer the predictable questions immediately, at any hour.

Tagged broadcasts for recalls

Message a segment of patients with an approved template.

Forms

Collect an enquiry or registration form and read submissions in one place.

Support tickets

Turn a conversation into a tracked ticket with replies and a status.

Multi-branch

Several practices under one account, each with its own team.

Questions

Is this suitable for patient data?

Messages are stored in your account and access is scoped to your team. PingPlug is not sold as a clinical records system and makes no HIPAA or equivalent certification claim — treat it as a communication tool and keep clinical records in the system built for them.

Can we message patients who have not written to us?

Only with an approved WhatsApp template, and subject to the consent rules that apply to you. The 24-hour free-form window applies from the patient's last message.

Try it on your own numbers

Free plan, 100 contacts, no card. Connect WhatsApp and send a real message before you decide.

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