WhatsApp Automation

The reply that should have gone out an hour ago

Someone messages for the first time and hears nothing until you are free. A customer who used to order every week has gone quiet, and nobody noticed because nothing was watching.

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What it does

Triggers that match real moments

A contact's first-ever message, a keyword, a new contact, a tag being added, a conversation being assigned, or a customer messaging again after going quiet for a number of days you choose.

Steps that do the work

Send a message or an approved template, add or remove a tag, assign the conversation, create a deal, wait, or branch on a condition.

Drip sequences

Wait steps let one automation run over days rather than seconds.

A log for every run

Each run records which steps executed and what happened, so a failure is visible rather than silent.

Refuses to activate when misconfigured

An automation missing something it needs is refused at save time, rather than failing quietly on a real customer.

How it works

  1. 1

    Pick the trigger — the moment this should run.

  2. 2

    Add steps in order; add a condition where the path forks.

  3. 3

    Save. If something required is missing, it says so before it can go live.

  4. 4

    Turn it on, and watch the log.

Questions

Can I welcome someone the first time they message?

Yes — the "First Message from Contact" trigger fires on a contact's first-ever inbound message, including for contacts you imported yourself, and a send-template step replies with your approved welcome template.

Can I win back a customer who has gone quiet?

Yes — the "Customer Returns After Silence" trigger fires when someone messages again after a gap you set. The gap is measured from their last message to you, so campaigns you sent in between do not reset the clock.

What happens if a step fails?

The run stops, the failure is recorded against that step, and the run is reported as failed rather than successful.

Try it on your own numbers

Free plan, 100 contacts, no card required.

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Questions this answers

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