Hotels & Guest Houses

Guests message. Reception is on the phone.

Booking questions, room requests and complaints all arrive on WhatsApp, at reception, and through three booking sites. The night shift cannot see what the day shift promised, and the guest who had a bad experience says so on a review site rather than to you.

Start free See pricing

How it runs

  1. 1

    Enquiries reach one inbox

    WhatsApp, Instagram and Messenger together, so a booking question is not sitting unread in an app nobody opened today.

  2. 2

    The common questions answer themselves

    Check-in times, parking, pets, breakfast — on Instagram, Messenger and your website widget a chatbot answers from a knowledge base you write. WhatsApp guests get keyword and template automations instead; the bot does not answer there yet.

  3. 3

    Requests become tickets

    A guest issue gets logged and assigned rather than passed on verbally at shift change.

  4. 4

    After checkout, you ask first

    A follow-up message asking how it went, before they write a review instead.

What you get

Shared inbox across shifts

Day and night see the same conversation, so nothing gets promised twice or not at all.

Chatbot for the standard questions

Check-in, parking, breakfast, pets — answered from what you wrote, at 2am, without waking anyone.

Guest requests as tickets

Logged, assigned and closed, rather than remembered.

Post-stay follow-up

A template asking how the stay was, sent after checkout — the message that catches a complaint before a review site does.

More than one property

Multi-branch runs several properties under one account, each with its own team.

Invoices and payment status

Raise the invoice and track what has been collected against it. Invoices support nine major currencies; deal values support 100.

Questions

Can it take bookings?

No. PingPlug handles the conversation around a booking, not inventory or availability. Keep your booking system and use automations to post enquiry details to your own webhook or a Google Sheet if you want them in both places.

Can it answer guests in their own language?

The chatbot replies in the language the guest writes in, because that is how the underlying AI models behave. Approved templates are per-language, so a template you send has to exist in that language.

Can we message a guest after they have checked out?

Yes, with an approved template — they are outside the 24-hour window once a day has passed. A post-stay message is a common utility template.

Do we need one account per property?

No. Multi-branch handles several properties in one account. Each WhatsApp number is registered separately with Meta, which is a Meta requirement rather than a PingPlug one.

Try it on your own numbers

Free plan, 100 contacts, no card. Connect WhatsApp and send a real message before you decide.

Start free

Other industries: Restaurants & Food Delivery · Real Estate · Salons & Spas · Clinics & Dental · E-commerce · Gyms & Fitness Studios · Education, Tutoring & Coaching · Travel Agencies & Tour Operators · Car Dealers & Service Workshops · Plumbers, Electricians & Home Services · Law Firms & Legal Services · Insurance Agencies & Brokers · Logistics & Courier Services · Event Planners & Wedding Services · Recruitment & Staffing Agencies · Wholesale & Distribution