PingPlug for Support

One queue, whatever your customers message on

WhatsApp, Instagram and Messenger in a single queue, a chatbot handling the repetitive half, and translation for the messages nobody on shift can read.

Measured on: First response time, how much gets resolved without a human, and what customers say afterwards.

Start freeSee pricing

What the week usually looks like

The queue arrives on three apps and none of them was built for a team. Two people answer the same customer, a message sits unread over a weekend because it came in on Instagram, and the same six questions get typed out by hand every day.

What a support team actually opens

Every module below ships today. None of it is a roadmap item.

Unified inbox

WhatsApp, Instagram DMs and Facebook Messenger in one queue, so nothing waits because it arrived on the quiet channel.

AI chatbot

Handles the repetitive half on your own Claude, GPT, Gemini or Groq key, so model costs stay yours to control.

Message translation

Translates an incoming message on demand, labelled as a machine translation and shown beside the original rather than replacing it.

Support tickets

For the ones that outlive a conversation and need an owner and a status.

Internal team chat

Ask a colleague without leaving the tool or moving the question to somewhere the answer gets lost.

Saved templates

The answers you send daily, approved by Meta once and reused.

Your first week

  1. Connect all three channels so the queue is actually one queue
  2. Add your team and agree who takes what
  3. Save your six most-typed answers as templates
  4. Point the chatbot at your FAQs with your own provider key
  5. Turn on the website chat widget so the queue starts at your site

What it replaces

So you can price the switch honestly.

  • Three phone apps and no handover
  • A separate helpdesk for anything that needs a status
  • Answering the same question by hand every day

Questions support teams ask

Do we have to pay for the AI separately?
You bring your own provider key — Claude, GPT, Gemini or Groq — and pay that provider directly for what you use. We do not resell tokens or add a margin to them, which also means an unusual month shows up on their bill where you can see it rather than on ours.
What happens to a message the chatbot cannot answer?
It stays in the same queue for a person to pick up. The conversation is one thread throughout, so the customer does not repeat themselves and the agent can read what the bot already said.
Can agents read messages in languages they do not speak?
Yes. Any incoming message can be translated on demand. The translation appears beside the original, labelled as machine output with the detected source language, so an agent quoting it back knows they are quoting a model.

Try it on your own support workload

The free plan holds 100 contacts and needs no card. Enough to run a real week through it before deciding.

Create your free account