Integration

The Page inbox nobody has the login for

Yes — connect your Facebook Page and Messenger conversations arrive in the same shared inbox as WhatsApp and Instagram, answerable by your whole team rather than whoever owns the Page login.

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How it connects

You connect the Facebook Page. Meta delivers message events to PingPlug’s webhook and replies are sent through the Graph API with the Page access token.

What you get

Messenger in the shared inbox

No more conversations sitting unread because the Page login is on one person’s phone.

Assignment and handover

Conversations can be assigned, so two people do not answer the same enquiry differently.

Comment-to-DM on Page posts

Someone commenting on a Facebook post can get a direct message automatically.

Chatbot coverage

The AI chatbot answers here too, if it is set up.

What this is not

— Personal Facebook profiles cannot be connected — this is Page messaging.
— Meta applies its own reply window to Messenger conversations.
— You need admin rights on the Page to connect it.

Setting it up

1
Connect the Facebook Page in PingPlug.
2
Grant the messaging permissions Meta asks for.
3
Messenger conversations appear in the shared inbox.

Questions

Can several people answer Messenger at once?

Yes, and that is most of the point. Page messaging normally means one login on one phone; here it is a shared inbox with assignment.

Does this work with a personal profile?

No. Meta’s messaging API is for Pages, so a business Page is required.

Do Instagram and Messenger need separate setup?

They share the Page connection, since Instagram messaging runs through the linked Page. Connecting the Page covers both.

Try it on your own setup

Free plan, 100 contacts, no card required.

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